FAQ - Frequently Asked Questions

1. What payment methods do you accept on Grande-Peluche.com ?

We accept the following payment methods:
  • Credit card (Visa, Mastercard, American Express, Apple Pay)
  • PayPal

2. Can I order a product that is currently not available on the site ?

If you have any specific requests, please do not hesitate to contact us directly. We will endeavor to review the best options from our suppliers and get back to you as soon as possible with proposals.

3. What are your General Conditions of Sale and Use, Privacy Policy and Returns Policy ?

You can view our policies on the following pages:

4. What are the delivery times for my orders on Grande-Peluche.com ?

Delivery times are as follows:
  • Fast shipping - 1-2 business days
  • Efficient delivery - 7 to 12 working days

5. How can I track my order ?

You can track your order in real time on our package tracking page using the tracking number provided. Click here .

6. What maintenance tips can you give to ensure the longevity of my plush toy ?

To maintain the quality of your plush toy, avoid exposing it to extreme weather conditions and follow our detailed care tips in our blog article " How to Care for and Clean Your Giant Plush Toy: Complete Guide ".

7. What is the guarantee associated with my purchases on Grande-Peluche.com ?

All our products are covered by a money-back guarantee valid for 30 days after receipt of your order.

If you encounter any problems, our customer service team is available to provide answers to your questions.

8. Do you accept requests for collaborations or partnerships with Grande-Peluche.com ?

Yes, we are open to collaborations and partnerships. Contact us by any means to discuss details.

9. How can I get help if there is a problem with my order ?

You can contact us via the means most convenient for you and our support team will be happy to help you:

  • Contact form: here
  • Email: support@grande-peluche.com
  • Whatsapp: 0679137164