RETURN POLICY

This website is operated by the micro enterprise Théo Piveteau, Siret number: 97951458500012


BACK :

Our returns policy lasts 30 days from the date of receipt of the order. If more than 30 days have passed since receipt, we cannot offer refunds or exchanges.

To be eligible for return, your item must meet the following conditions:

  • Unused and in new condition
  • In its original packaging - no returns will be accepted in packaging that is not original, or if the original packaging is not in the same condition as when received (torn box, packaging paper). missing packaging, etc.)
  • Included all original parts
  • Within the prescribed period

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted:

  • Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
  • Any item returned more than 30 days after delivery.


REFUND : (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.


LATE REIMBURSEMENT : (if applicable)

If you haven't received a refund yet, double-check your bank account first. Then, contact your credit card company, as it may take a little time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and still have not received your refund, contact us at the following address:

  • support@grande-peluche.com


SALE OR PROMOTIONAL ITEM : (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.


EXCHANGE : (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to:

  • support@grande-peluche.com

Then send us your item to:

  • Carrer de Zamora, 45
  • Piso 5, Empresa Product
  • 08005 Barcelona


GIFTS :

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item has been received, a gift voucher will be sent to you by email.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.


SHIPPING :

To return your product, you must send it to the following postal address:

  • Carrer de Zamora, 45
  • Piso 5, Empresa Product
  • 08005 Barcelona


Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

We recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.